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Customer Service Policy
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ABRA Customer Service |
| We take greast pride in our relationships with our customers and our staff deals with any problems quickly and efficiently. |
Contacting the Customer Service Department |
| You can reach our customer service department by e-mail, telephone or regular mail. Our representatives are available to answer your phone calls during normal business hours. Please have your order confirmation number ready to assist us in serving you. |
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| E-Mail Address: |
esales@sonic.net |
| Phone: |
800-745-0761 |
| Mailing Address: |
ABRA Therapeutics
10365 Highway 116
Forestville, CA 95436
US
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Paying with Credit Card |
We accept credit card payment for online orders.
Please provide the “bill to” address exactly as it appears on your credit card billing statement. During our online real time authorization process we will validate that the “Bill to” information you provided matches the information on file with your credit card issuing company. The processing of your order may be delayed if we cannot verify the “Bill to” information or the information does not match the address information on file.
Your credit card will not be charged until we provide the goods or services you ordered. |
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We accept the following payment types:
Visa®
MasterCard®
American Express
Discover®
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The merchant name that will appear on your credit card statement is:
ABRA Therapeutics |
Sales Tax |
| We collect sales tax only in Californias. Tax for orders shipped will have sales tax automatically added to the order total. |
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Shipments to the following states will be charged sales tax
California
Texas
Washington
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Processing an Order |
| Your order of in-stock merchandise will be shipped based on the time frame associated with the method of shipment selected at the time of check out. Orders received on weekends and holidays will be processed on the next business day. If you order cannot be shipped within 30 days of the date of your order, you will be given the option to cancel your order. |
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All orders are shipped from:
Shipping Manager
ABRA Therapeutics
10365 Hwy 116
Forestville, CA 95436
United States
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How to Change Your Order |
| We process your orders very quickly. If you find that you have made an error in your order, please notify us immediately by e-mailing us at the following e-mail address. If your order has not yet been processed, we may be able to correct it. However if the merchandise has already been shipped, we will be unable to modify any portion of your order. |
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| Customer Service Email Address: esales@sonic.net |
Order Status |
| Customer Service Email: esales@sonic.net |
Promotional Mailings |
| We will notify you of any upcoming promotions and specials that may interest you. If you do not wish to receive these notifications, please make sure to check the box that reads: “Check this box if you do not wish to receive special promotional mailings”. If for some reason you forget to do this you can have us remove you from our mailing list by emailing us at our customer service email address. For more information about our privacy policies click on the Privacy Policy hyperlink below. |
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| Customer Service Email: esales@sonic.net |
PRIVACY POLICY
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Returns and Exchanges |
| If you have received damaged, defective or incorrectly shipped merchandise contact our customer service department immediately.You must receive a return authorization number to insure proper tracking and crediting. Call 707-869-0761 ext 3003. All returns should be shipped to the return center address below. No COD returns will be accepted. |
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| Return Policy: |
| Please check your order. Errors must be reported within 15 days for proper credit. |
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All returns should be sent to the following address
Shipping Manager
ABRA Therapeutics
10365 Hwy 116
Forestville, CA 95436
United States
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| Contact: |
Customer Service |
| E-mail address: |
esales@abratherapeutics.com |
| Phone: |
800-745-0761 |
Shipping and Handling Rate Tables |
| All orders are shipped UPS. Please be sure to enter a street address, not a P.O. Box, as a delivery address. |
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| Shipping/Handling Rate Table |
| Domestic UPS |
| Orders between |
and |
Pay |
| $0.00 |
$50.00 |
$8.00 |
| $50.01 |
$100.00 |
$10.00 |
| $100.01 |
any amount |
$0.00 |
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All orders are shipped from:
Shipping Manager
ABRA Therapeutics
10365 Hwy 116
Forestville, CA 95436
United States
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