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Orders received by 12:00 pm (noon) Pacific Standard Time (PST) Monday through Friday are usually shipped the same day. (Excluding Holidays)

As part of our Value Added-Service we at Ameriden try very hard to process and ship your order the same day we receive it. Occasionally, during monthly specials or heavy demand, your order may go out within 24-48 hours. You will be notified by e-mail in advance of any unusual delay. Ameriden cannot be held responsible for the slowness of a chosen service carrier or such things as Acts of God, i.e. inclement weather.

If you choose an expedited shipping method, please keep in mind it will only speed up the in-transit time not the order processing time.

Ameriden's primary shipping option within the United States of America (USA) is (United Parcel Service) UPS Ground service to your physical street address. You may select other methods such as UPS 2 Day, UPS 3 Day, UPS Next Day Air Saver or UPS Next Day upon check out.

Ameriden's secondary shipping option within the United States of America (USA) is Standard shipping via the United States Postal Service (USPS) Priority mail or Express mail (2 - Day) service. Your order will be shipped to either a post office box or physical street address.

Hawaii, Alaska & Puerto Rico will ship by Ameriden's standard shipping method through the United States Postal Service (USPS) via Priority Mail or Express Mail (2 - Day) service.

To Canada: We ship via United States Postal Service (USPS) International Priority mail or International Express mail only.

International Shipments: We ship via United States Postal Service (USPS) International Express Mail Only (3-5 days delivery) *Please note International Priority Mail service is not available outside of Canada or the United States of America.

We do not ship International orders in partial shipments. Your order will not ship until all items are in stock and the order is complete. You will be notified by e-mail in advance of any unusual delay.

If a package is returned to Ameriden International, Inc due to an incorrect address error when the order was placed, refused when delivered, or not allowed into the country by the local customs office Ameriden International reserves the right to charge the customer for any shipping charges incurred upon return of order. If the package is held at customs due to the fact the items ordered are not allowed in the country and the package is abandoned or destroyed, there will be no credit given nor replacement product shipped to customer.

If an incomplete address is given, the customer will be notified via e mail and the order will be shipped upon receipt of corrected ship to address.

Before you place your order, please be aware of your local customs laws concerning the shipment of dietary supplements. We cannot be held responsible or accountable for any taxes, duties, tariffs or costs that you incur in relation to the delivery of your international order or any quarantine fees or package warehousing fees that may be assessed by your local customs office.

You are fully responsible for all taxes, duties, tariffs and customs laws imposed on any Ameriden orders imported to your country.

If an international order is destroyed or seized, you will not receive a refund.

If an item is returned to us due to a customs related issue and the product is received back in the same condition it was sent, your credit card will be credited for the product only and you will be charged a 20% restocking fee.

In order to prevent fraud, all international orders will be subject to additional verification at our discretion. We reserve the right to refuse to accept and process any order that may seem suspicious in any way.

If you have questions regarding Ameriden's shipping options or policies please contact customer service at 1-760-728-0747 or sales@ameriden.com for further assistance.

We only offer USPS International Express Mail because it is secure, quick & cost effective. They have excellent tracking functionality and customer service follow-up.

UPS is excellent, but 2-3 times more expensive and in some cases you may be charged additional handling fees when your package is delivered.

The shipping cost is based on weight and the destination of your package. At the time your order is placed the information is sent electronically to USPS for verification and the charge is calculated automatically. In some instances, this charge can be equal to or greater than the total cost of your order.

We ship from beautiful Fallbrook, California, USA

Our shipping address is:
AMERIDEN International, Inc.
1114 S. Main Ave. Fallbrook CA 92028

Shipping can become overwhelming especially during holidays or when dealing with time sensitive materials. To better serve you and help alleviate disappointment when choosing an expedited shipping method, please contact our customer service department directly to assist you in selecting the service that best fits your need. In the USA call 1-888-405-3336 or outside the USA call 1-760-728-0747.

General Customer Service contact information for our two carriers is provided below:

Customer Service: 1-800-742-5877 | TTY/TDD: 1-800-833-0056

UPS TRACKING GUIDELINES:

• Your tracking number will be e-mailed to you when the order is shipped if you provide us with a current e-mail address.
• If no e-mail address was provided you can contact our Customer Service Department at 1-888-405-3336 for the tracking number.
• Go to www.ups.com. There, you can track you package or click on UPS Service Locator and enter your shipping address in the provided fields.

Should you for whatever reason need to cancel your order, request a package intercept to change or reroute to another address after it has been shipped and is enroute to you, Ameriden International, Inc will charge a $10.00 intercept/change of address fee to the credit card used for the order.

Any package refused upon delivery & returned to Ameriden International, Inc is subject to a $15.00 restocking fee.

If an incomplete address is given, the customer will be notified via e mail and the order will be shipped upon receipt of corrected ship to address.

Customer Service: 1-800-222-1811 | TDD/TTY: 1-877-889-2457

USPS TRACKING GUIDELINES:

• Your tracking number will be e-mailed to you when the order is shipped if you provide us with a current e-mail address.
• If no e-mail address was provided you can contact our Customer Service Department at 1-888-405-3336 for the tracking number.
• Go to www.usps.com and once there, click “Track & Confirm” or "Locate a Post Office".
• Enter your tracking number or shipping address in the provided fields and follow the instructions given.

INCOMPLETE ADDRESS

If an incomplete address is given, the customer will be notified via e mail and the order will be shipped upon receipt of corrected ship to address.

Why was my package returned to Ameriden?



Sometimes it’s the small things! We don’t like to see packages returned just as you don’t like not receiving them. An “order bounce back" is a very frustrating experience. Sometimes it can happen for a simple reason such as an incomplete shipping address or choosing the wrong carrier to deliver to your designated address.

Whatever the reason, we want to remedy it as fast as possible. We do our best to validate each address electronically through UPS and USPS. Occasionally the system cannot validate the address provided and will require us to contact you directly for more detailed information. Listing exact information in your ship to address will reduce the chance of your order being delayed or returned to Ameriden.

We suggest to help prevent this from happening that you review the check list below to make sure the address you give is complete and appropriate for the shipping carriers we offer.

Check List:

BUSINESS LOCATIONS:

• Include the business name in your address.
• Business buildings may also have a name such as “The Adams Building” or they may be located in a specifically named Business Park complex.