Frequently Ask Q's
Frequently Asked Questions
Before Ordering
Q: How do I contact you?
Q: How can I be sure this is the correct part i need?
Q: What are the dimensions?
Q: What are your shipping costs?
Q: Can I pay with a Check / Money order?
Q: Do you ship catalogs or brochures?
Q: Do you charge sales tax?
Q: What methods of payments do you accept?
Q: How long will it take to receive my order?
Q: Do you ship outside the continental U.S.?
Q: I can't find my part?
Q: I want to send you a picture?
Q: Can I send my part to you to match?
Q: How can I find out more about what the part terms mean?
Q: Can I change or cancel the order?
Q: I have a part number, how come it isn't useful?
Q: How do I receive parts from the original maker?
Q: Which name brands do you carry?
Q: How do I know which brand I have?
Q: Now that I know my part is discontinued, or out of stock, what can i do?
Q: Are these first quality? Do you sell seconds?
Time of Order
Q: When will you charge my credit card?
Q: What is this HTTP: Error?
Q: Do you accept Checks / Money orders?
Q: Why am I getting an Empty Cart during checkout?
Q: I'm trying to order using paypal, why am i getting errors during checkout?
Q: Will I receive an order confirmation?
Q: Will you give out or sell any of my personal information?
Q: Are your online transactions secure?
After Placing Your Order
Q: How Can I view the status of my order?
Q: What is your return policy? Can I return parts?
Q: We were unable to locate an invoice with confirmation number..... ?
Q: My order status shows shipped, and I don't have anything yet?
Q: My order was received damaged in shipping?
Before Ordering
Q: How do I contact you?
A: Call, email, mail, or fax us any questions. Our professional staff is eager to help you. All contact information is provided in the Email or Call Us page of our site listed above.
Q: How can I be sure this is the correct part i need?
A: Visual confirmation is the best way. Separating name brands helps, but its also why we can't confirm for you without seeing it. The part numbers that you may have, are not always available to us to cross reference or have posted on the site. If the part you see online looks just like your original, you can feel comfortable that its a match. Sending us a picture,is the best way to get a confirmation from one of the warehouse technicians.
Q: What are the dimensions?
A: We haven't posted actual dimensions for the parts mostly becuase were still taking photos of them all and they are always changing. Once picture sizes and thumbnails are set, dimensions can be properly created for the whole site. When necessary for ordering, any size options can be selected in the cart just before checkout. Visual confirmation is still the best way to find the part you need. Sometimes removing the part from the blind is necessary, in order to hold it near the computer to visually compare. If you still can't find the right part, we may not have it cataloged or posted there yet. Please send us pics when available, or visit the 'Email or Call Us' page.
Q: What are your shipping costs?
A: You can view an estimate of shipping costs during checkout. However, final shipping costs will be displayed on the Invoice you see before confirming your order. Our shipping editor adjusts on a product basis.It uses size and weight of the product, and further adjusts by the quantity nin your order. Average shipping/handling costs are about 4.95.
Q: Can I pay with a Check / Money order?
A: Yes, you sure can. You will need to write the order number on the check before you mail it in, so please place the order online first. Proceed through checkout, and select the check/money order option for the billing method. You will need to confirm the order, and receive the order confirmation before your order is complete. In your email confirmation, you will receive mailing instructions, who to make the check payable to and of course the order total.
Q: Do you ship catalogs or brochures?
A: No, sorry. We try our best to make all of the information for our products available on our Web site including but not limited to measuring instructions, installation instructions, color charts and care & warranty information.
Q: Do you charge sales tax?
A: Only if the sale is made in Arizona, and it will automatically be applied during checkout.
Q: What methods of payments do you accept?
A: We accept MasterCard, Visa, American Express, personal or company checks, including Purchase Orders.
Q: How long will it take to receive my order?
A: Most orders are shipped as soon as they are completed. These times vary from product to product. If you ordered more than one type they may arrive on different days depending on the availability and order size.
Q: Do you ship outside the continental U.S.?
A: Please call for availability and rates.
Q: I can't find my part?
A: You're not alone, the Window Coverings Industry is confusing. Start again, but this time using the menu at the top of this page instead of the one to the left. Its best to become familiar with some of the terminology, and we have labeled some common parts with corresponding pictures to help find the correct category. We have hundreds if not thousands of different parts to still catalog and add to the site. The part you're looking for may not yet be uploaded. If your tired of looking, its best to post a picture of the part you need in our photo gallery for those involved within this industry to help.
Q: I want to send you a picture?
A: Getting us a visual on the part you need is the best way to find it. We have a new photo gallery to upload your pics to now, and is suggested for better service than sending us an email. In addition to security risks and download file sizes, emails can be lost. More importantly, its more difficult for us to follow up with your requests and manage our tasks. Please click this link for more information. It will take you to our information site, and answer further questions. The email to send pictures to is findyourparts@blindsparts.com
BlindsParts Information Portal
Q: Can I send my part to you to match?
A: Certainly. Its always appreciated to take the time and send us a match to make sure you receive the correct parts. Here's a link to more information and the address to send to. Send Us Your Parts
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Q: How can I find out more about what the part terms mean?
A: Were always adding information to help with this. You can also visit our info site with more instructions, but the menu at the top of the page separates the parts into categories. Each of the those link has a home page that displays common parts with the general terms for that part. Those terms are also links taking you closer to the part you need. Match your part to the pictures available is the best way to find your parts.
Q: Can I change or cancel the order?
A: Changes cannot be made to the order once you have confirmed it. It's best to cancel it, and place a new one with the correct items or quantities needed. You can send an email at any time to request a cancellation cancelorder@blindsparts.com
Q: I have a part number, how come it isn't useful?
A: Were just a hardware store and don't have any direct access to any of the original makers database to cross reference this for you. Most parts have been used under many names. Some have a kirsch blind that has a Hunter Douglas parts on it, with a Kirsch sticker on the bottom rail. We have named most parts generically, to avoid a part listed as Levolor, Kirsch, Hunter Douglas, Louverdrape etc. The model names have also changed over the years, and is another reason we need to see your parts in order to give the best suggestions for replacements.
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Q: How do I receive parts from the original maker?
A: You must be the original owner in order to receive parts directly. This is where you part number may come in handy. If you haven't already tried, go back to your retailer and explain what happened. If they are gone, you can visit our information portal to find out how to get in touch with the matching manufacturer. They will need information that is printed on a sticker inside or around your headrail. It will help you find your information in their database. They most likely don't have accessible records past 3 years. The problem is, how do you explain or order the parts you need. Explore the site for information regarding this.
BlindsParts Info Portal
Q: Which name brands do you carry?
A: Hunter Douglas, Levolor, Graber, Kirsch, Prestige, Bali, Comfortex, Delmar, LouverDrape, and so many more.
Q: How do I know which brand I have?
A: Please call for more description. This is always changing
Q: Now that I know my part is discontinued, or out of stock, what can I do?
A: Where here to help look, and is our main goal to try and make these parts consistently available. Most manufacturers don't stock thier own parts, but outsource to extruders. Some parts are also not made in volume for any vendor to stock in quantity. When stock becomes available, the option to buy online will appear for purchasing. The most current information on availability, or any known possible upgrades will be displayed in the Photo Gallery or Classifieds section of the site. Click here to visit or learn more. Blind Parts Classifieds And our Info Portal BlindParts Info Portal
Q: Are these first quality? Do you sell seconds?
A: It is very highly respected policy here to never send used or second rate parts for any of our part orders. There are numerous scenarios however in which these are acceptable, and the availability of the exact original is nearly impossible. We will always suggest any known conversions before we think about the possibility of sending second rate parts through your confirmation. We have recently added a Classifieds section to our website to help in the search of known discontinued items. Click here to visit. Blind Parts Classifieds
Time of Order
Q: When will you charge my credit card?
A: Every order for parts become custom for each type of blind. Consider the lefts rights, greens and blues, none of these orders can be pre-filled. It is normal for Custom products to require a down payment for delivery. For out of production components, a first paid, first served basis will be applied. This status is necessary as a result of our online processing, and how we manage your order. This means your card will be charged as a commitment level based on this status and the fashion of the blind that you will still want them after we locate them for you. Email us at any time to cancel your order, all you have to do is ask us, but refunds have to be processed as cancellations within our provider. 95% of our orders ship within 3-5 business days.
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Q: What is this HTTP: Error?
A: Our Shopping Cart will of course allow different ship to and bill to addresses. However in your instance, the fraud sensitivity built into the site doesn't trust the information your entering. In other words, it doesn't exactly match the billing address you have with the credit card your using. If you moved in the last 6 months, missed a middle initial, or just a typo somewhere are common causes. To complete the order, match the ship to and the bill to address, to the billing address for your credit card (where are your bills sent to). Reply to the order confirmation email with the correct ship to address, and we will confirm the change for you.
Q: Why am I getting an Empty Cart during checkout?
A: Your cookies are most likely turned off, and are necessary to checkout. The information about the items in your cart are stored here, and need to be accessible. The best solution right now has been to use a different web browser to place the order. There are many sites available to learn how to change your cookie settings.
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Q: Will I receive an order confirmation?
A: Yes, its automated so you will receive a few seconds after you order. The last page of the confirmation will display the email address it will be sent to, in addition to your order # and total.
Q: I'm trying to order using paypal, why am i getting errors during checkout?
A: First, login to your paypal account, and double check all the information. Its most likely because the information entered into our shopping cart doesn't exactly match the billing info you have on file with paypal. Typo's or abbreviations are common corrections to try first. For example, spelling out the state name when its only 2 letters in your paypal account. If you received an error, your order did not go fully process and you will need to reorder with the billing information matching the billing info in paypal. Separate shipping addresses can still be used. You may have also received a confirmation email of this order, however that email is automated and the order is pending. Please contact us if you are still having problems ordering, or call to place it over the phone.
Q: Will you give out or sell any of my personal information?
A: Absolutely not. Please refer to our privacy statement in the services link. We will only send you information about your order as well.
Q: Are your online transactions secure?
A: Absolutely, and certified through Verisign. There is more information within the Email or Call Us regarding this.
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After Placing Your Order
Q: How Can I view the status of my order?
A: Go to the Customer Service link in the header and footer of all the web pages. There will be a link to click to login to view the status of your order. To Login, you'll need to enter your last name, and the email address for the order. This page lists all your orders to view status. You can also visit the LiveHelp! link at the top of each page. Customer Service
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Q: What is your return policy? Can I return parts?
A:Returning your parts for exchange is simple. What we need you to do is return the incorrect items along with a sample or picture of the part that you need. If you have already found the part that you need online, you can the just reply with the Item's Description from the site. There is no need for an RGA number or anything other than your 6 digit order number to be included with the parts.
Until we finish the processing with the post office to return parts more easily and print your own shipping label, its best if you take care of returning them yourself. You don't need to place another order, and you won't be charged anything for shipping on the reship. Please note that any custom cut goods will have a small restocking fee. If you return the order to be canceled, shipping is not refundable.
Q: We were unable to locate an invoice with confirmation number..... ?
A: The confirmation number is not your 5 digit order number. This number is in the automated email that is sent to you after you place the order.
Q: My target ship date keeps moving ?
A: Your ship date is an estimate, and on that day you will receive an email notice form us either of a shipping confirmation or a new rescheduled Target Ship Date.
We will do everything we can to ship your items on or before your target ship date. Sometimes, the process to fill the parts you need may take longer then expected.
Blind Tech has been working hard on providing excellent customer service & delivery time. We have been dedicated to Stocking Photographing & Cataloging a Complete Line Of Our Industries Components, Directions & Information. The number one cause for any delay is finding the parts quickly in our warehouse. We are in a constant state of Organizing & Developing. More Information
Q: We were unable to locate an invoice with confirmation number..... ?
A: The confirmation number is not your 5 digit order number. This number is in the automated email that is sent to you after you place the order.
Q: My order was received damaged in shipping?
We WILL take care of any damage incurred during shipping but, you need to follow these important steps:
1. Inspect your order as soon as you receive it and notify us immediately if the merchandise has been damaged in shipment. If your order was delivered by a Ground Freight company you MUST note with the delivery driver any damage by signature. If you did not leave a signed note with the driver then replacements cannot be made at no cost. If the order was oversized, over 96", then we reserve the right to remake it as two separate headrails/Valances.
2. Please check to make sure that the products you ordered were delivered/made exactly as you specified when you ordered them.
Call/Email/Fax are all listed in the Email or Call Us page, and we'll confirm reshipment via email.
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