Payment Policy

If you are shipping to an address that is different from the billing address, please use the toll-free 800 # on the back of your credit card or contact your bank that issued your credit card being used for the purchase and have them add the shipping address as an alternate address on the card.  Failure to do so may considerably delay the processing of your order or cause your order to be canceled.

Cancellation Policy

Orders my be canceled for a full refund prior to products being shipped.  Once a product has been shipped, orders may not be canceled.  Additionally, customers are responsible for return shipping costs and are subject to restocking fees as outlined in the Return Policy below if they try to cancel an order after it's been shipped.

Return Policy

We guarantee against manufacturers' defects for 30 days from the date of the delivery.

Products with manufacturer warranties which exceed 30 days may be returned directly to the manufacturer according to their instructions.  Manufacturer warranty does not go into effect until return timeframe has been exceeded.

Exception Section - Items Not Covered Under this return policy: Olevia brand TVs are covered by manufacturer's warranty. New Olevia TVs come with one year manufacturer's warranty, serviced at customer's location. Reconditioned Olevia TVs come with 90 days manufacturer's warranty, serviced direct with the manufacturer. You need to register with Olevia within one month of the purchase to be eligible for warranty coverage. Gaming (includes brand new consoles and games for all different types of systems): All of the gaming comes with manufacturer's warranty unless specified otherwise in the description section of the item. If the item is defective customer will need to contact manufacturer. If the item is unwanted and was not open, this item may be returned to us per our "Unwanted Returns" section.

Items may be returned only with prior authorization. In the case of a return without prior authorization from Deeply Discounted Electronics, the item in question will either be shipped back to the customer at their expense, or at the customer’s request. We may elect to accept the item back with a restocking fee of 25% of the total merchandise value.

All shipping and handling fees are non-refundable except where Deeply Discounted Electronics has made an error by shipping an incorrect item to the customer. In this case, the customer must contact Deeply Discounted Electronics to obtain a return label or request a merchandise pick up. Once item is returned back to the warehouse a correct replacement unit will be shipped out if the correct unit is unavailable. We must be informed of the receipt of incorrect merchandise within one week of the delivery.

Unwanted Returns: Unwanted product returns will be subject to a 20% restocking fee and must have a Return Merchandise Authorization number (RMA#). Merchandise must be in the unused condition only.

Refused Delivery: Returns falling under this category will be treated as “Unwanted Returns”, consequently they will be subject to a 20% restocking fee. The customer will also be responsible for the return shipping cost incurred by the action of refusing the delivery. Consequently, a refund will be issued less 20% restocking fee of the value of the merchandise and less shipping and handling fees both ways.

Defective Items: A customer must return merchandise within 30 days from the date of delivery with prior Return Merchandise Authorization number. If an exchange is not requested at the issuing time of the RMA, a full refund will be applied once merchandise is returned back to the warehouse.

Return Policy on Cell Phones and Cell Phone Accessories

This policy is applicable ONLY to the return of cell phones and cell phone accessories. This policy will not apply to any other merchandise in the product catalogue provided to you (the customer).

We try to provide the best quality of support for our customers, and with the large variety of cellular phones we offer, there are some factors you should be aware of. A large part of our cellular inventory consists of GSM phones. Some GSM (Global System for Mobile Communications) providers include Cingular, Tmobile, AT&T, etc. A GSM network differs from a CDMA (Code Division Multiple Access) network in several ways, the easiest to distinguish by being that a GSM phone requires a SIM card (which is not included). SIM cards can be obtained from your provider.

When purchasing a GSM phone you should take into consideration which bandwidth frequency is available in your area. Please contact your service provider for assistance.

The frequency coverage depends on the area and your service provider.

GSM cellular phones only run on 4 possible frequencies, 850/900/1800/1900.

Quad Band phones can run on all 4 frequencies, Tri Band phones will only work on 3 out of the 4 frequencies, and Dual Band phones will only work on 2 out of the 4 frequencies.

850/1900 are US frequencies, and 900/1800 are international frequencies.

The majority of our Tri Band phones are 900/1800/1900 which means they work internationally as well as on a US 1900 frequency (850 frequency will not work). Please check with your provider for details on the frequency in your area prior to placing your order.

Phones returned due to frequency issues are subject to approval and a 20% restocking fee.

All phones intended for use with carriers other than GSM networks are marked accordingly.

As the majority of phones we offer are international models, and are not assigned to one specific carrier, unless marked otherwise, the GSM phones can be used on any GSM network: Cingular, Tmobile, AT&T, etc. However, for best service from your cellular phone, the above frequency regulations must be observed.

*Cell phones which are marked as unlocked (being international phones) are not capable of working on the internet. They are not enabled to browse the internet and will not be able to access it.

We also provide you with certain CDMA and IDEN phone models which work with the provider specified ion the item description.

All phones intended for use with CDMA and IDEN networks are specifically marked.

PLEASE NOTE: All cellular phones are sold as is and do not include manufacturer warranties. Please refer to the return policy for further information.

Without exception, no item may be returned without prior authorization in the form of an RMA number provided by customer service at Deeply Discounted Electronics. In the case of a return without prior authorization from Deeply Discounted Electronics, the item in question will either be shipped back to the customer at their expense, or at the customer’s request. We may elect to accept the item back with a restocking fee of 25% of the total merchandise value.

DOA cell phones: For the return of any Dead On Arrival cell phone, we must be notified within 7 business days of the receipt of the merchandise. This type of return may come back only for exchange without exception.

All shipping and handling fees are non-refundable except for defective items or where we have made an error by shipping an incorrect item to the customer. In this case, the customer must contact us to obtain a return label or request merchandise pick up. Once item is returned back to the warehouse a correct replacement unit will be shipped out a refund issued for the full amount of the order if the correct unit is unavailable. We must be informed of the receipt of incorrect merchandise within one week of the delivery. In addition, the incorrect item must remain in its complete original condition, be unused, and at the point of return contain all of the items originally included in the shipment pertaining to all accessories, protective coverings, and packing materials.

Unwanted items will be subject to a restocking fee of 20% and must be in their original condition and appear unused. All protective covering and accessories must also be included in the original packaging and be in original condition never having been removed.

Refused Delivery: Returns falling under this category will be treated like unwanted returns and will consequently incur a restocking fee of 20% . The customer will also be responsible for the return shipping cost incurred by the action of refusing the delivery. Consequently, a refund will be issued less 20% restocking fee of the value of the merchandise and less shipping and handling fees both ways.

Please note: The cell phones represented on Deeply Discounted Electronics are international models and will hold no manufacturer warranty. Select models may be taken to a nearby manufacturer service center to be serviced at the recipient’s expense.

Refunds may take 3 to 5 business days to post back to the credit card.

Sales Tax

Sales tax is charged in the state of Utah (UT) and the state of California (CA).

Special Notation

Any product that has an (R) following the product name is (R)efurbished and warrantied for 90 days.  That's the industry standard for refurbished products.

Privacy Policy

We have created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for this website:

This website will not disclose cardholder information to third parties, other than to our processing bank and their agents; this is for the sole purpose of completing a credit card or online check transaction. We will not store any confidential information except where we have taken appropriate industry standard security measures to protect this information. Confidential information may be stored behind a secure firewall and/or in encrypted form.

In the event that that this website is discontinued, fails, or otherwise ceases to process, any database containing cardholder’s personal information, card numbers, checking account information or other transaction information will not be considered an asset of the business and will not be sold or disclosed to a third party This website/business is required to immediately notify our processing bank if a loss of transaction information is experienced or if we otherwise suspect that the information may have been compromised.

This site may contain links to other sites. We are not responsible for the privacy practices or the content of such websites. We do not share merchant information with these partners except in the normal course of business when it is necessary for the two companies to fulfill a customer request.

Security
This site has security measures in place to protect the loss, misuse, and alteration of the information under our control. A state-of-the-art firewall separates our web pages and web data from unauthorized access. The credit card information provided in the course of on-line transactions between our merchant processor and customers is received from and transmitted to our merchant processor’s secure servers from our secure server. All transaction data is encrypted using 128 bit SSL encryption, except for those transactions which originate from outside the United States, which are encrypted using 40 bit SSL encryption.

Correct/Update
This site gives users the following options for changing and modifying information previously provided. Please send your request to the e-mail or mail address shown on our Contacts Page.

Contacting the Web Site
If you have any questions about this privacy statement, the practices of this site, or your dealings with this website, you can contact us by using the information published on our Contacts Page.