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Customer Service Policy
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Welcome |
| Thank you for visiting our store. |
Contacting the Customer Service Department |
| You can reach our customer service department by e-mail, telephone or regular mail. Our representatives are available to answer your phone calls between 8:00am and 4:00pm PST. Please have your order confirmation number ready to assist us in serving you. |
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| E-Mail Address: |
support@imd2001.com |
| Phone: |
702-558-1865 |
| Mailing Address: |
INNOVATIONS MFG & DIST
851 AZUELO COURT
HENDERSON, NV 89015
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Paying with Credit Card |
We accept credit card payment for online orders.
Please provide the “bill to” address exactly as it appears on your credit card billing statement. During our online real time authorization process we will validate that the “Bill to” information you provided matches the information on file with your credit card issuing company. The processing of your order may be delayed if we cannot verify the “Bill to” information or the information does not match the address information on file.
Your credit card will not be charged until we provide the goods or services you ordered, with the exception of customized product which will be charged at the time of order placement & acceptance. |
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We accept the following payment types:
Visa®
MasterCard®
American Express
Discover®
Diners Club/Carte Blanche
JCB
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The merchant name that will appear on your credit card statement is:
INNOVATIONS MFG & DIST |
Sales Tax |
| We collect sales tax in the following states. Tax for orders shipped to these states will have sales tax automatically added to the order total. When you place your order online, we estimate the tax and include that estimate in the Order Grand Total for your convenience. The actual tax is calculated while the order is being processed. The exact sales tax amount, along with the total amount charged to your credit card will be listed on your confirmation page. If you have questions please contact us. |
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Shipments to the following states will be charged sales tax
Nevada
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Processing an Order |
| Your order of in-stock merchandise will be shipped within 7-10 business days from our shipping center. Please note additional time may apply based on the time frame associated with the method of shipment selected at the time of check out. Orders received on weekends and holidays will be processed on the next business day. If you order cannot be shipped within 60 days of the date of your order, you will be given the option to cancel your order. |
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How to Change Your Order |
| We process your orders very quickly. If you find that you have made an error in your order, please notify us immediately by e-mailing us at the following e-mail address or by calling us at 702-558-1865. If your order has not yet been processed, we may be able to correct it. However if the merchandise has already been shipped, we will be unable to modify any portion of your order. |
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| Customer Service Email Address: support@imd2001.com |
Returns and Exchanges |
| If you have received damaged, defective or incorrectly shipped merchandise contact our customer service department immediately. All returns must be shipped to the return center address which will be given to you once you have contacted us. No COD returns will be accepted. You can contact us at 702-558-1865 or at support@imd2001.com |
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| Phone: |
702-558-1865 |
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