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Customer Service Policy
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Welcome |
| Thank you for visiting Kissed By Dogs. |
Contacting the Customer Service Department |
| You can reach our customer service department by e-maill. Although we can't reply immediately to every message we receive, we will get back to you as soon as possible (if a response is needed). Please have your order confirmation number ready to assist us in serving you. |
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| E-Mail Address: |
info@kissedbydogs.com |
| Mailing Address: |
Iris Louisianne
Post Office Box 68
Princeton, LA 71067
US
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Paying with Credit Card |
We accept credit card payment for online orders.
Please provide the “bill to” address exactly as it appears on your credit card billing statement. During our online real time authorization process we will validate that the “Bill to” information you provided matches the information on file with your credit card issuing company. The processing of your order may be delayed if we cannot verify the “Bill to” information or the information does not match the address information on file.
Your credit card will not be charged until we provide the goods or services you ordered. |
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We accept the following payment types:
Visa®
MasterCard®
American Express
Discover®
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The merchant name that will appear on your credit card statement is:
Iris Louisianne |
Sales Tax |
| We collect sales tax in the following state, Lousiana. Tax for orders shipped to this state will have sales tax automatically added to the order total. |
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Shipments to the following states will be charged sales tax
Louisiana
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Processing an Order |
| Your order of in-stock merchandise will be shipped based on the time frame associated with the method of shipment selected at the time of check out. Orders received on weekends and holidays will be processed on the next business day. If your order cannot be shipped within 30 days of the date of your order, you will be given the option to cancel your order. |
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How to Change Your Order |
| We process your orders very quickly. If you find that you have made an error in your order, please notify us immediately by e-mailing us at the following e-mail address. If your order has not yet been processed, we may be able to correct it. However if the merchandise has already been shipped, we will be unable to modify any portion of your order. |
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| Customer Service Email Address: info@kissedbydogs.com |
Order Status |
| Customer Service Email: info@kissedbydogs.com |
Returns and Exchanges |
| If you have received damaged, defective or incorrectly shipped merchandise contact our customer service department immediately by Email stating the reason for the return and we will provide you with a return authorization number and the address for returns. All returns should be shipped to that return center address No COD returns will be accepted. Shipping and handling charges are non-refundable. |
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| Contact: |
Kissed By Dogs Customer Service |
| E-mail address: |
info@kissedbydogs.com |
| Phone: |
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Shipping and Handling Rate Tables |
| During the checkout process you will be asked to select a shipping method. The following tables show the shipping and handling rates for all methods and regions that we support. |
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| Shipping/Handling Rate Table |
| Domestic USPS Priority Mail |
| Orders between |
and |
Pay |
| $0.00 |
$20.00 |
$4.50 |
| $20.01 |
$35.00 |
$5.50 |
| $35.01 |
$50.00 |
$7.50 |
| $50.01 |
$75.00 |
$9.50 |
| $75.01 |
$100.00 |
$10.50 |
| $100.01 |
$150.00 |
$12.50 |
| $150.01 |
$200.00 |
$13.50 |
| $200.01 |
$250.00 |
$14.50 |
| $250.01 |
any amount |
5.0% of order total |
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| International USPS Global Priority |
| Orders between |
and |
Pay |
| $0.00 |
$20.00 |
$16.00 |
| $20.01 |
$50.00 |
$22.00 |
| $50.01 |
$75.00 |
$28.00 |
| $75.01 |
$100.00 |
$32.00 |
| $100.01 |
$150.00 |
$36.00 |
| $150.01 |
$175.00 |
$40.00 |
| $175.01 |
$200.00 |
$44.00 |
| $200.01 |
$250.00 |
$48.00 |
| $250.01 |
any amount |
25.0% of order total | |
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