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Customer Service
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Tampa's Lowry Park Zoo takes pride in how we care for our guests. Please contact us if for any reason you feel dissatisfied with your experience.
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Contacting the Customer Service Department You can reach customer service department by e-mail, telephone or regular mail. Our representatives are available to answer your phone calls between the hours of 7 Days a week from 9:30AM-5:00PM. Please have your order confirmation number ready to assist us in serving you. E-mail address: cheryl.larsen@lowryparkzoo.com Phone Number: (813)935-8552 Regular Mail:
Lowry Park Zoological Garden
1101 W. Sligh Ave.
Tampa, FL. 33604
USA
How to Pay Lowry Park Zoological Garden accepts the following:
All Major Credit Cards accepted
The charge for your order will appear on your credit card bill as
" Lowry Park Zoological Gardens " . Sales Tax Lowry Park Zoological Garden is required to collect sales tax in the following states at the rate in effect at the time of shipping your order. The state tax rate will be calculated during the ordering process. FL
Processing an Order Orders are ussually shipped within one (1) buisness day How to Change Your Order Lowry Park Zoological Garden processes your orders very quickly. If you find that you have made an incorrect order, please notify us immediately by sending an e-mail to cheryl.larsen@lowryparkzoo.com. If your order has not yet been processed, we may be able to correct it. However, if the product has already been shipped, we will be unable to change any portion of your order. Order Status you may check your order status in two ways:
Promotional Mailings Lowry Park Zoological Garden will notify you of any upcoming promotional opportunities and new products that may interest you. If you wish not to receive these special mailings, please make sure to check the box that reads: "Check this box if you do not wish to receive special promotional mailings", which is located at the bottom of the page where you fill in your shipping and billing address. If for some reason you forget to do this, you can easily remove yourself from this mailing list by sending an e-mail to cheryl.larsen@lowryparkzoo.com. Returns and Exchanges If you have received damaged, defective or incorrectly shipped merchandise, Defective merchandise can be shipped back or brought directly to Lowry Park Zoo for an equvilant exchange. If you are dissatisfied with your purchase and the merchandise is unopened, Products may be returned if they are still in original packaging. If your order is a gift order and the gift recipient wishes to return or exchange it, Gift purchase are refundable for exchange only. Return/Exchange Instructions Items are to be return via mail or directly to Lowry Park Zoo. |
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| Shipping/Handling Rate Table |
| Domestic Will Call |
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Pay |
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$0.00 |
FREE |
| $0.01 |
any amount |
$0.01 |
| International Will Call |
| Orders between |
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| $0.00 |
$99,999.00 |
$0.00 |
| $99,999.01 |
any amount |
$0.00 | |
| | To obtain the status of an order, enter the tracking number and click Go!.
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