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Customer Service Policy
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Welcome |
| Thank you for visiting our store. |
Contacting the Customer Service Department |
| You can reach our customer service department by e-mail, telephone or regular mail. Our representatives are available to answer your phone calls during normal business hours. Please have your order confirmation number ready to assist us in serving you. |
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| E-Mail Address: |
mackdawg@thegrid.net |
| Phone: |
530.550.7662 |
| Mailing Address: |
MACK DAWG PRODUCTIONS LLC
998 EDGECLIFF DR
RENO, NV 89503
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Paying with Credit Card |
We accept credit card payment for online orders.
Please provide the “bill to” address exactly as it appears on your credit card billing statement. During our online real time authorization process we will validate that the “Bill to” information you provided matches the information on file with your credit card issuing company. The processing of your order may be delayed if we cannot verify the “Bill to” information or the information does not match the address information on file.
Your credit card will not be charged until we provide the goods or services you ordered. |
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We accept the following payment types:
Visa®
MasterCard®
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The merchant name that will appear on your credit card statement is:
MACK DAWG PRODUCTIONS LLC |
Sales Tax |
| We collect sales tax in the following states. Tax for orders shipped to these states will have sales tax automatically added to the order total. |
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Shipments to the following states will be charged sales tax
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Processing an Order |
| Your order of in-stock merchandise will be shipped based on the time frame associated with the method of shipment selected at the time of check out. Orders received on weekends and holidays will be processed on the next business day. If you order cannot be shipped within 30 days of the date of your order, you will be given the option to cancel your order. |
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All orders are shipped from:
MACK DAWG PRODUCTIONS LLC
998 EDGECLIFF DR
RENO, NV 89503
United States
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How to Change Your Order |
| We process your orders very quickly. If you find that you have made an error in your order, please notify us immediately by e-mailing us at the following e-mail address. If your order has not yet been processed, we may be able to correct it. However if the merchandise has already been shipped, we will be unable to modify any portion of your order. |
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| Customer Service Email Address: mackdawg@thegrid.net |
Order Status |
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If you still have questions about your order you may contact our customer service department. |
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| Link to our web site: http://www.mackdawgproductions.com/ |
| Customer Service Email: mackdawg@thegrid.net |
Promotional Mailings |
| We will notify you of any upcoming promotions and specials that may interest you. If you do not wish to receive these notifications, please make sure to check the box that reads: “Check this box if you do not wish to receive special promotional mailings”. If for some reason you forget to do this you can have us remove you from our mailing list by emailing us at our customer service email address. For more information about our privacy policies click on the Privacy Policy hyperlink below. |
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| Customer Service Email: mackdawg@thegrid.net |
Returns and Exchanges |
| If you have received damaged, defective or incorrectly shipped merchandise contact our customer service department immediately.All returns should be shipped to the return center address below. No COD returns will be accepted. |
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| Return Policy: |
| All returns within 4 weeks from purchase. |
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All returns should be sent to the following address
MACK DAWG PRODUCTIONS LLC
998 EDGECLIFF DR
RENO, NV 89503
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| Contact: |
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| E-mail address: |
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| Phone: |
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Shipping and Handling Rate Tables |
| During the checkout process you will be asked to select a shipping method. The following tables show the shipping and handling rates for all methods and regions that we support. |
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| Shipping/Handling Rate Table |
| Domestic Domestic |
| Orders between |
and |
Pay |
| $0.00 |
$0.00 |
FREE |
| $0.01 |
any amount |
$5.00 |
| International International |
| Orders between |
and |
Pay |
| $0.00 |
$0.00 |
FREE |
| $0.01 |
any amount |
$9.00 | |
All orders are shipped from:
MACK DAWG PRODUCTIONS LLC
998 EDGECLIFF DR
RENO, NV 89503
United States
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