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Customer Service Policy
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Welcome |
| Thank you for visiting our store. |
Contacting the Customer Service Department |
| You can reach our customer service department by e-mail, telephone or regular mail. Our representatives are available to answer your phone calls during normal business hours. Please have your order confirmation number ready to assist us in serving you. |
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| E-Mail Address: |
dynamaxaustin@hotmail.com |
| Phone: |
1-800-880-0469 |
| Mailing Address: |
Dynamax, Inc.
5401 Kings Highway
Austin, TX 78745
United States
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Paying with Credit Card |
We accept credit card payment for online orders.
Please provide the “bill to” address exactly as it appears on your credit card billing statement. During our online real time authorization process we will validate that the “Bill to” information you provided matches the information on file with your credit card issuing company. The processing of your order may be delayed if we cannot verify the “Bill to” information or the information does not match the address information on file.
Your credit card will not be charged until we provide the goods or services you ordered. |
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We accept the following payment types:
Visa®
MasterCard®
American Express
Discover®
Electronic Check
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The merchant name that will appear on your credit card statement is:
Dynamax, Inc. |
Paying with Electronic Check |
| We accept electronic checks for online orders. Using an electronic check allows you to pay straight out of your bank account for your purchase, no credit card required. Electronic check offers the convenience of a paper check with the safety and speed of electronic payments – allowing you to receive your purchase faster than before. Your order will not be processed or shipped until your electronic check payment clears your bank. In general this process takes four to five business days. The charge for this order will appear on your bank statement as “WFeStore elec ck”. |
Sales Tax |
| We collect sales tax in the following states. Tax for orders shipped to these states will have sales tax automatically added to the order total. |
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Shipments to the following states will be charged sales tax
Texas
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Processing an Order |
| Your order of in-stock merchandise will be shipped based on the time frame associated with the method of shipment selected at the time of check out. Orders received on weekends and holidays will be processed on the next business day. If you order cannot be shipped within 30 days of the date of your order, you will be given the option to cancel your order. |
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All orders are shipped from:
Dynamax, Inc.
805 S. Turnerville Rd
Buda, TX 78610
United States
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How to Change Your Order |
| We process your orders very quickly. If you find that you have made an error in your order, please notify us immediately by e-mailing us at the following e-mail address. If your order has not yet been processed, we may be able to correct it. However if the merchandise has already been shipped, we will be unable to modify any portion of your order. |
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| Customer Service Email Address: dynamaxaustin@hotmail.com |
Order Status |
| Customer Service Email: dynamaxaustin@hotmail.com |
Promotional Mailings |
| We will notify you of any upcoming promotions and specials that may interest you. If you do not wish to receive these notifications, please make sure to check the box that reads: “Check this box if you do not wish to receive special promotional mailings”. If for some reason you forget to do this you can have us remove you from our mailing list by emailing us at our customer service email address. For more information about our privacy policies click on the Privacy Policy hyperlink below. |
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| Customer Service Email: dynamaxaustin@hotmail.com |
PRIVACY POLICY
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Returns and Exchanges |
| If you have received damaged, defective or incorrectly shipped merchandise contact our customer service department immediately.All returns should be shipped to the return center address below. No COD returns will be accepted. |
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| Return Policy: |
| Contacting Customer Service before you return the item. Return item to us within 30 days of receiving it and receive a full refund. You will need to pay the shipping back to us. |
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All returns should be sent to the following address
Dynamax, Inc.
805 S. Turnerville Rd
Buda, TX 78610
United States
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| Contact: |
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| E-mail address: |
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| Phone: |
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Shipping and Handling |
| More documentation is being created regarding shipping. |
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All orders are shipped from:
Dynamax, Inc.
805 S. Turnerville Rd
Buda, TX 78610
United States
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