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Customer Service Policy
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Welcome |
| Thank you for visiting our online store. |
Contacting the Customer Support Department |
| You can reach our customer support department by e-mail, telephone or regular mail. Please have your invoice number or tracking number ready to assist us in serving you. |
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| E-Mail Address: |
care@naturebright.com |
| Phone: |
1-800-NBC-0231 (9:00 am to 5:00 pm Pacific Standard Time) |
| Mailing Address: |
Nature Bright Company
8 Corporate Park, Suite 300
Irvine, CA 92606 USA
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Paying with Credit Card |
| We accept credit card payment for online orders. Please provide the bill-to address exactly as it appears on your credit card billing statement. During our online real time authorization process we will validate that the Bill to information you provided matches the information on file with your credit card issuing company. The processing of your order may be delayed if we cannot verify the Bill to information or the information does not match the address information on file. Your credit card will not be charged until we provide the goods or services you ordered. |
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We accept the following payment types:
Visa®
MasterCard®
American Express
Discover®
Diners Club |
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The merchant name that will appear on your credit card statement is:
Nature Bright Company
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Sales Tax |
| We collect sales tax in the following states. Tax for orders shipped to these states will have sales tax automatically added to the order total. |
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Shipments to the following states will be charged sales tax
California
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Processing an Order |
| Your order of in-stock merchandise will be shipped based on the time frame associated with the method of shipment selected at the time of check out. Orders received on weekends and holidays will be processed on the next business day. If you order cannot be shipped within 30 days of the date of your order, you will be given the option to cancel your order. |
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All orders are shipped from:
NatureBright Company
1801 S. Standard Ave. Santa Ana, CA 92707
United States
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How to Change Your Order |
| We process your orders very quickly. If you wish to cancel a pending order, or you find that you have made an error in your order, or if any of the information is incorrect, please notify us immediately by e-mailing us at the following e-mail address. If your order has not yet been processed, we may be able to correct it. However if the merchandise has already been shipped, we will be unable to modify any portion of your order. |
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| Customer Service Email Address: care@naturebright.com |
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| Order Inquiries |
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For any order inquiry, please go to the SHOP page at www.naturebright.com and click on the Order Inquiries link on the drop down list. Click on it to fill out your "Order Inquiries Form" and we will reply your email within 24 hours.
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Warranty Information
Nature Bright Company ("NBC") warrants for a period of ONE Full Year from the date of purchase. NBC, at its option, will repair or replace the product(s) or any component(s) of the product found to be defective during the warranty period. Replacement will be made with a new or remanufactured product or compnent. If the product is no longer available, replacement may be made with a similar product of equal or greater value. Repair or Replacement of product(s) and component(s) after the warranty period may be charged for their market value, in addition to a flat service fee of $29.95.
NBC Customer Support Department is the authorized service center for your product. Should your product develop any defect within the warranty period, call the NBC Customer Support Department listed above.
The warranty is valid for the original retail purchaser from the date of initial purchase and is not transferable. Proof of purchase is required to obtain warranty performance.
This warranty does not cover normal wear of parts or damage resulting from any of the following: negligent use or misuse of the product, use on improper voltage or current, use contrary to the operating instructions, disassembly, repair or alteration by anyone other than NBC or an authorized service center.
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Promotional Mailings |
| We will notify you of any upcoming promotions and specials that may interest you. If you do not wish to receive these notifications, please make sure to check the box that reads: Check this box if you do not wish to receive special promotional mailings. If for some reason you forget to do this you can have us remove you from our mailing list by emailing us at our customer service email address. For more information about our privacy policies click on the Privacy Policy hyperlink on the bottom bar. |
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| Customer Service Email: care@naturebright.com |
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Returns and Exchanges |
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Unconditional Risk-free guarantee: Your 100% satisfaction is our goal. If there is ever anything we can do to serve you better, please let us know. We are not satisfied until you are. If for any reason you are not satisfied with your purchase, return it within the trial period of 90 days. We will gladly offer an exchange, merchandise credit or refund for the purchase price of your product (excluding shipping and handling). Should you need to return your purchase, here's how...
To prepare your return:
1. Submit your "Return Request" Form located at the Shipping & Returns page from Shop page on www.naturebright.com. You will be given a "Return Authorization" (RA#) number by email within 24 hours.
2. Save your packaging materials for return shipping.
3. Include the Packing Slip or Purchase Receipt in the package to speed the processing of your transaction.
4. Write the "Return Authorization" (RA#) number provided on the outside of your return package to ensure proper tracking of your return.
5. Please return via a trackable shipment method (UPS, FedEx, or Registered Mail). Keep all tracking numbers and retain information for your records. We are not responsible for lost return shipments. |
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All returns should be sent to the following address (unless otherwise instructed by the Nature Bright Company)
Nature Bright Company |
| 1801 S. Standard Avenue |
| Santa Ana, CA 92707 |
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| Contact: |
NatureBright Customer Support |
| E-mail address: |
care@naturebright.com |
| Phone: |
1-888-774-2884 |
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Shipping and Handling Rate Tables |
| During the checkout process you will be asked to select a shipping method. The following tables show the shipping and handling rates for all methods and regions that we support. |
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| Domestic Ground (3 to 7 Business Days) |
| Orders between |
and |
Pay |
| 0 lb. |
2 lb. |
$10.95 |
| 3 lb. |
5 lb. |
$14.95 |
| 6 lb. |
15 lb. |
$19.95 |
| 16 lb. |
25 lb. |
$29.95 |
| 26 lb. |
49 lb. |
$39.95 |
| 50 lb. |
any weight |
$39.95 + $1.95 per add'l lb. |
| Domestic Expedited (2nd Day Air) |
| Orders between |
and |
Pay |
| 0 lb. |
2 lb. |
$25.95 |
| 3 lb. |
5 lb. |
$34.95 |
| 6 lb. |
15 lb. |
$49.95 |
| 16 lb. |
25 lb. |
$74.95 |
| 26 lb. |
any weight |
$74.95 + $8.00 per add'l lb. |
| Domestic Alaska & Hawaii -Ground (5 to 10 Business Days) |
| Orders between |
and |
Pay |
| 0 lb. |
2 lb. |
$19.95 |
| 3 lb. |
5 lb. |
$29.95 |
| 6 lb. |
15 lb. |
$39.95 |
| 16 lb. |
25 lb. |
$49.95 |
| 26 lb. |
any weight |
$49.95 + $10.00 per add'l lb. |
| International Ground - Canada Only (4 to 8 Business Days) |
| Orders between |
and |
Pay |
| 0 lb. |
2 lb. |
$22.95* |
| 3 lb. |
5 lb. |
$28.95* |
| 6 lb. |
12 lb. |
$34.95* |
| 13 lb. |
24 lb. |
$44.95* |
| 25 lb. |
48 lb. |
$54.95* |
| 49 lb. |
any weight |
$54.95 + $3.95 per add'l lb. | *Amount does not includes custom duties and local taxes. |
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Back-Orders |
| If the merchandise you have ordered becomes unavailable for shipment due to an unforeseen reason, we will notify you via e-mail within 14 days. |
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