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Customer Service Policy
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Welcome |
| Thank you for visiting Spectrum online. |
Contacting the Customer Service Department |
| You can reach our customer service department by e-mail, telephone, or regular mail:
Spectrum/AAF
P.O. Box 619047
Roseville, Calif. 95661-9047
tel: (916) 774-1080
fax: (916) 791-4938
subscriptions@spectrummagazine.org
Please have your order confirmation number ready to assist us in serving you. |
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Paying with Credit Card |
We accept credit card payment for online orders with Visa, MasterCard, Diners Club/Carte Blanche, and JCB.
Please provide the “bill to” address exactly as it appears on your credit card billing statement. During our online real time authorization process we will validate that the “bill to” information you provided matches the information on file with your credit card issuing company. The processing of your order may be delayed if we cannot verify the “bill to” information or the information does not match the address information on file.
Your credit card will not be charged until we provide the goods or services you ordered. The merchant name that will appear on your credit card statement is Association of Adventist Forums. |
How to Change Your Order |
| We process your orders very quickly. If you find that you have made an error in your order, please notify us immediately by e-mailing us at the following e-mail address:
subscriptions@spectrummagazine.org
If your order has not yet been processed, we may be able to correct it. However if the merchandise has already been shipped, we will be unable to modify any portion of your order. |
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Order Status |
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• Go to Page?template=Service Click on the “Sign In” button. Enter your Account ID andpassword and click on the “Sign In” button. You will be able to find the current status of your order by clicking on the order number hyperlink.
If you still have questions about your order you may contact our customer service department. |
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| Link to our web site: http://www.spectrummagazine.org/ |
| Link to Account: Page?template=Service |
| Customer Service Email: subscriptions@spectrummagazine.org |
Promotional Mailings |
| We will notify you of any upcoming promotions and specials that may interest you. If you do not wish to receive these notifications, please make sure to check the box that reads: “Check this box if you do not wish to receive special promotional mailings”. If for some reason you forget to do this you can have us remove you from our mailing list by emailing us at our customer service email address. For more information about our privacy policies click on the Privacy Policy hyperlink below. |
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| Customer Service Email: subscriptions@spectrummagazine.org |
PRIVACY POLICY
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Returns and Exchanges |
| If you have received damaged, defective, or incorrectly shipped merchandise contact our subscription department immediately. No COD returns will be accepted. |
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