Customer Service

Welcome
Thank you for visiting our store.
Contacting the Customer Service Department
You can reach our customer service department by e-mail, telephone or regular mail. Our representatives are available to answer your phone calls during normal business hours. Please have your order confirmation number ready to assist us in serving you.
E-Mail Address:	info@wetsealers.net
Phone:	262-938-4344
Mailing Address:	Waterproofing Technologies 513 Commerce Street Sheboygan, WI 53081 US
Paying with Credit Card
We accept credit card payment for online orders. Please provide the ?bill to? address exactly as it appears on your credit card billing statement. During our online real time authorization process we will validate that the ?Bill to? information you provided matches the information on file with your credit card issuing company. The processing of your order may be delayed if we cannot verify the ?Bill to? information or the information does not match the address information on file. Your credit card will not be charged until we provide the goods or services you ordered.
	We accept the following payment types: Visa® MasterCard® American Express Discover® Electronic Check
	The merchant name that will appear on your credit card statement is: Waterproofing Engineering & Technologies
Paying with Electronic Check
We accept electronic checks for online orders. Using an electronic check allows you to pay straight out of your bank account for your purchase, no credit card required. Electronic check offers the convenience of a paper check with the safety and speed of electronic payments ? allowing you to receive your purchase faster than before. Your order will not be processed or shipped until your electronic check payment clears your bank. In general this process takes four to five business days. The charge for this order will appear on your bank statement as ?WFeStore elec ck?.
Sales Tax
We collect sales tax in the following state, Texas. Tax for orders shipped to this state will have sales tax automatically added to the order total.
	Shipments to the following states will be charged sales tax Texas
Processing an Order
Your order of in-stock merchandise will be shipped based on the time frame associated with the method of shipment selected at the time of check out. Orders received on weekends and holidays will be processed on the next business day. If you order cannot be shipped within 30 days of the date of your order, you will be given the option to cancel your order.
	All orders are shipped from: Waterproofing Technologies 10709 Tube Drive 100 Fort Worth, TX 76053 United States
How to Change Your Order
We process your orders very quickly. If you find that you have made an error in your order, please notify us immediately by e-mailing us at the following e-mail address. If your order has not yet been processed, we may be able to correct it. However if the merchandise has already been shipped, we will be unable to modify any portion of your order.
Customer Service Email Address: wet@wetsealers.net
Order Status
Customer Service Email: wet@wetsealers.net

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